I am a huge TWIT network fan. However, Leo and his friends have some "ideas" wrong about the technology user community and how companies should operate.
1.) I would say that no more than 90% of technology users modify hardware or software in a "hacking" way. The aurgument that iPhone users all want to unlock their phone or add 3rd party apps is hogwash. Only the "elite" few do this. So the majority of the market is the non-hacking type. Elite's need to get over this and stop thinking that hacking is a universal "desire." Most people buy technology becuase it solves a problem that they have at time of purchase, not because it is modifiable.
2.) When you purchase any piece of tehcnology, as I have stated, you buy it becuase it solves a problem that you have at the time. If a company decided to provide an "update" that changes the functionality of the device they do so on their own accord. They are not required to do so. Therefore, a user is not required to upgrade to the "newer" software.